Trust & Feel - Relais San Maurizio
The entire RSM team has had a brief but intense period to analyse, rethink and generate new processes in the day-to-day operations, based on its 18 years of consolidated experience in the sector. That is why we are now more than ever ready to be your host again; no matter if it is a business or a pleasure trip, Relais San Maurizio will make you and your loved ones feel in good hands, happy and with an incomparable feeling of well-being and relaxation.
Let us take care of you, because yours beloved ones are in good hands...we love what we do and everything we do, we do it with passion...In the center of every step we take, you, our beloved guest, are always the protagonist of our story and our goals, your total comfort and convenience are the purpose that moves us every day and inspires us to be better, with only one final objective....your absolute satisfaction.
Trust & Feel - Our Old Monastery
Its more than 400 years of history have never left anyone indifferent… Trust and feel the emotions and sensations that our magic place inspires, with more than 12 hectars of vineyards, spectacular botanic garden and secular park full of peace. Close your eyes and imagine breathing pure air from the hills of the Langhe, with views and landscapes that will remain in your memory, with the invigorating perfume of nature, with the feeling of tranquility and security of your home ... you are in Relais San Maurizio.
Trust & Feel - Our Safety
Our team of great professionals has developed a series of protocols and procedures adapted to the highest standards of health and safety, based on the recommendations and standards of the World Health Organization, the European Commission, the Region of Piedmont, Federalberghi and one of the most prestigious associations of luxury hotels in the world: Leading Hotels of the World
We have not stopped researching, following the news, participating in specific trainings, receiving consulting services on the subject, developing action plans, participating in forums, debates and master classes, all to be ready and prepared
Trust & Feel - Your arrival and departure
We have invested and will continue to do so in technology and processes to facilitate the experience of our guests' arrival and departure, freeing those who visit us from the stress of the travel. Some of the measures taken to make your arrival and departure a stress-free experience are:
- Pre-check in and pre-registration process
- Detection of guest temperature on arrival
- Disinfection of your luggage on arrival
- New communication channels to interact with our staff 24 hours a day
- Bellboy service (luggage storage and valet parking services are temporarily suspended) to transport your luggage from/to your vehicle directly
- Check out express without going through reception
- More "contact less" payment systems available
- Concierge service available 24 hours a day via Chat, Whatsapp, phone and email
Trust & Feel - Your room
We understand that feeling of being at home away from home, so our team has evolved even further in the way we care for and clean your room. Trust and feel the difference for yourself, let us take care of your safety and tranquility while you enjoy an author's cocktail in our Hemingway bar or maybe while you read that book that has been waiting for you in one of the charming corners of our hotel. For your peace of mind, we want you to know that we have adopted a list of essential measures in the cleaning of your room, these are just a few:
- Before your arrival, your room will be disinfected and sanitized to the highest standards of cleanliness
- We use products that guarantee the extermination of any potential risk to your health, approved and certified by prestigious national laboratories
- We follow thorough cleaning methods and techniques to ensure your well-being is guaranteed
- We have removed decorative objects and unnecessary items from the rooms to minimize the number of potentially unsafe surfaces
- We have integrated our cleaning service with the turn down service so you will continue to be pampered and we will minimize the possibilities and risks of contagion
- We have acquired new cleaning tools that help us combat any potential threats to you and your loved ones
- We “clean on clean” the critical points of the room (taps, remote controls, switches, handles, safes, the bathroom, locks, etc.)
Trust & Feel - Our flavors
Tradition, eno-gastronomic culture, flavors that are sealed in your senses, this is our gastronomy, a mixture of experiences, smells and flavors that have been designed taking care of every detail to surprise your palate.
Our starred restaurant Guido da Costigliole, our restaurant Il Bistrot, our Hemingway bar and the entire team of professionals have not rested until they have developed and implemented the most rigorous procedures that guarantee you an unparalleled culinary experience, with respect for our gastronomy, the culinary essence that characterizes us but without forgetting your safety and tranquility. Some of the measures adopted are:
- Adaptation of all the spaces of restoration that are in our facilities following the regulations and existing laws
- Breakfast service under pre-selection, imagine waking up with the certainty that your requests and desires for breakfast, are being prepared for you right then and there!
- We guarantee your security and privacy through the pre-booking service in our time slots, for lunch (Il Bistrot) or dinner (Guido da Costigliole)
- Strict hygiene and sanitation protocols in our kitchens and restaurants have been implemented by specialized consultants and our renowned chefs.
Trust & Feel - Our Spa
It has been a time of stress, tension and uncertainty....but now we are back, where we have always been, thinking of you, getting ready to welcome you back and letting our wellness experts make you live a story of relaxation and sensations through your skin, senses of smell, eyes and ears.
Let us transport you to an experience that only you and us know how much you deserve, trust our team of professionals at the Monastery Spa to help you connect with the depths of your senses.
Trust & Feel - Our Team
We are people who work by and for people, we are moved by feelings, emotions, love and respect for those who visit us, so we would love you to trust us.
Relais San Maurizio has prepared procedures, internal regulations, quality standards and safety and health protocols to train each and every one of its members, so that our great family is able to generate that peace and tranquility that you need so much while we take care of everything.
Each member of the team has participated in the necessary training to develop the general and specific skills and aptitudes that allow them to carry out their functions with total normality, without assuming unnecessary risks and guaranteeing our guests the highest standards of quality in health and safety.What are you waiting for... Trust & Feel Relais San Maurizio!